Troubleshooting

The skin reaction after treatment lasts longer than usual.

Possible Cause: You have used a light intensity setting which is too high for you. Possible Solution: Select a lower intensity next time. See chapter ' GETTING STARTED WITH WETTY '

Updated 1 year ago

The skin feels more sensitive than usual during treatment. I experience discomfort when I use the device.

Always observe your skin reaction and keep an eye on progress. Possible Cause: (corresponds to solution number) The light intensity setting you use is too high (refer to 1 in below ). You did not rem…

Updated 1 year ago

The device produces a strange smell

Possible Causes: The light exit window or the skin tone sensor is dirty. You have not removed the hairs on the area to be treated properly. These hairs may get burned and can cause the smell. Possibl…

Updated 1 year ago

When I place the device on the skin, it does not release a flash.

Please note that both our devices come with a skin sensor. You need to tightly place the device on the skin. For the PRO version, the power indicator will turn green. For the regular version, pressin…

Updated 1 year ago

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